My work looks to understand the interaction between people and things, and attempts to bridge the gap between design and experience.
There is often a vast gap between what products, organisations and services are meant to do and how people actually experience them. Approaching this gap with a toolkit of design-led methods allows us to gain a deep understanding of experience and build better things.
These methods understand the complex role of techno-scientific things in people’s lives and seek to initiate and test change through meaningful participation. Design coupled with aspects of sociology and ethnography allows us to actively seek out to change things, whilst also fostering the idea that design should have ethics at its heart.
